One API, for all Incident Management

Integrate with any Incident Management SaaS provider using same data model.

id
title
description
teams.id
incident_key

id
message
description
priority
impacted_service
lined_at

id
message
teams.id
priority
description
created_at

id
title
incident_key
status
description
priority

id
title
description
teamId
incedent_key
priority
status
serviceId
url
created_at
updated_at

Bi-directional integration with multiple Incident Management providers using a single API

Incident Tracking and Search

Easily track and retrieve incident details, including status, priority, and resolution across multiple platforms, ensuring you have real-time visibility of all incidents.

 

Manage Incident Lifecycle

Unified Communication Data Model

Unizo provides a normalized data model across all communication platforms — making it easy to manage channels, messages, users, and more through a single integration.

Channel

Represents a group, channel, or space where messages are exchanged.

Message

Stores information about messages sent or received in a communication platform.

User

Captures data about team members(their role and identity within a workspace).

Thread

Contains messages grouped under a conversation thread.

Reaction

Represents emoji or interactive responses attached to a message.

Attachment

Holds metadata about files, images, or links shared in communication.

Bot/ App

Represents an app or bot integration that can send or receive messages.

Mentions

Indicates when a user or bot is tagged in a conversation.

Workspace/ Team

Represents the organization or workspace context for communication.